SellersOS Support & Help Center

Dedicated Customer Assistance, Onboarding Guidance & Service Commitments

At SELLERSOS LLC, we are committed to providing responsive, enterprise-grade customer support for Amazon brand operators, agency managers, and multichannel sellers. Whether you require guidance connecting your Amazon Seller Central account, optimizing bid rule dayparting, or reviewing financial fee reconciliations, our support team is ready to assist you.

1. Direct communication channels

Support Channel	Contact Coordinate	Coverage Scope
Technical & Customer Support	support@sellersos.net	Platform questions, SP-API integration, restock model guidance, and bug triage
Corporate Telephone	+1 (307) 215-6889	Business inquiries and urgent operational communications during business hours
Billing & Subscriptions	billing@sellersos.net	Invoicing, tier upgrades, payment methods, and 60-day satisfaction commitment claims
Information Security & DPP	security@sellersos.net	24/7 security incident reporting and vulnerability disclosures
Privacy & Data Rights	privacy@sellersos.net	Data subject requests, DPA execution, and data deletion inquiries

2. Support response SLAs & business hours

• Standard Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM EST (US Eastern Time).
• General Technical Support: Initial human response within ≤ 24 business hours.
• High-Severity / Service Degradation: Engineering triage and response within ≤ 8 business hours.
• Security Incidents: 24/7 continuous triage; security incidents involving Amazon Information are reported to security@amazon.com within 24 hours of detection.

3. Frequently asked questions (FAQ)

How does SellersOS connect to my Amazon Seller Central account?

SellersOS connects exclusively through official Amazon APIs via OAuth 2.0 Login with Amazon (LWA). You authenticate directly on Amazon's secure consent screen. SellersOS never asks for, sees, or stores your Amazon Seller Central or Advertising account passwords.

Does SellersOS access or store my customers' personal information (PII)?

No. SellersOS operates strictly on official Amazon Non-Restricted roles (Inventory and Order Tracking, Amazon Fulfillment, Pricing, and Finance and Accounting). Any customer personal data (buyer names, delivery addresses, phone numbers, emails) is discarded at ingestion. We never store, pool, or sell Buyer PII.

Can I revoke SellersOS access at any time?

Yes. You maintain complete control over your Amazon integration. You can revoke SellersOS authorization instantly either from your SellersOS dashboard or directly within your Amazon Seller Central account under Partner Network → Manage Your Apps.

How does the 60-day satisfaction commitment work?

We offer a 60-day satisfaction commitment for all new paid subscriptions. If SellersOS does not meet your operational requirements, you may cancel within the first 60 days without termination penalties or ongoing subscription obligations by emailing billing@sellersos.net.

4. Amazon API troubleshooting

• Token Expiration: OAuth 2.0 access tokens expire hourly. SellersOS automatically refreshes tokens server-side using secure AES-256 encrypted refresh tokens without requiring manual re-authentication.
• Permission Changes: If you modify user permissions in Seller Central, navigate to Settings → Connect Amazon and click "Re-authorize" to synchronize updated API scopes.
• Rate Limiting: Amazon SP-API enforces operation-specific rate and burst limits per endpoint (token-bucket algorithm). SellersOS utilizes intelligent exponential backoff and localized queueing to prevent throttling.

5. Service health & operational status

SellersOS core services, API synchronization workers, and database instances are monitored 24/7/365 across AWS infrastructure. For current service health inquiries, scheduled maintenance windows, or operational telemetry verification, please contact our 24/7 operations desk at support@sellersos.net.